Sona102 Privacy Policy
Here you will find full details on how your personal data is collected, used, and kept secure. sona102 always treats your privacy as its highest priority.
Last Updated: January 2026
What Data We Collect
When you create an account at sona102, we collect some basic personal information — including your full name, date of birth, mobile number, and email address. This information is used to verify your identity and keep your account secure. After registration, you may be asked to verify your National ID or other government-issued document. We never collect unnecessary or excessive personal data.
Account Information
We collect your name, mobile number, email address, date of birth, username, and password (in encrypted form). An NID or passport number may also be required for identity verification. This information is used solely for account management purposes.
Payment & BDT Information
For transactions made via bKash, Nagad, Rocket, or other local payment methods, your mobile number and transaction amount (BDT) are recorded. Full card or bank account details are not stored on our servers. Transaction history is kept in log form for financial security purposes.
Device & Browser Information
Your device type, operating system, browser name and version, and screen resolution are collected automatically. This information is used to improve platform compatibility and performance. Your IP address is logged for security monitoring purposes.
Usage Data
We analyze which pages you visit on the platform, how long you spend on them, and which games or betting sections you engage with. These usage patterns help us improve our services and personalize your experience. Your data is never sold or shared with third parties.
Purpose of Data Use
Sona102 uses the data it collects only for specific, legitimate purposes. Your data is used to create and manage your account, process transactions, provide customer support, and maintain platform security. Beyond these purposes, your data is not used for anything else without your consent. The primary use cases are outlined below.
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Account Verification & Security
Your information is used to verify your identity, detect suspicious activity, and prevent unauthorized access. It is also required to enable two-factor authentication on your account. These measures keep your funds and personal data secure.
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Transaction & Payment Processing
Your payment information is used to accurately process deposit and withdrawal requests. Transaction records in BDT are maintained so that any future disputes can be resolved quickly. We ensure your financial data is protected with the highest level of encryption.
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Customer Support & Contact
Your email address and mobile number are used to resolve issues and send you important updates. Your consent is obtained before any promotional messages are sent, and you can unsubscribe at any time. Critical security notifications may be sent without prior consent.
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Platform Development & Analytics
Aggregate usage patterns are analyzed to improve the user experience. This analysis does not identify any individual — it is used solely to understand overall trends. We continuously add new features and fix existing issues based on these insights.
Cookies & Tracking Technologies
Sona102 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser or device that help make each visit smoother. They are used to maintain your login session, remember your preferences, and improve platform performance. You can disable cookies at any time through your browser settings, though doing so may affect certain features.
Essential Cookies
These cookies are essential for login sessions, security tokens, and core site functionality. The platform cannot operate properly without them, so they remain active regardless of user consent settings.
Analytics Cookies
These cookies are used to analyze platform traffic, popular pages, and user behavior. Data is collected in aggregate and no individual user is identified.
Preference Cookies
These cookies remember your language, theme, and other personal preferences so you don't have to reconfigure your setup on every visit, making your experience more convenient.
You can block specific types of cookies through your browser settings. There is also an option to fully disable third-party analytics cookies. However, disabling essential cookies may cause issues with login and payment processes — please keep this in mind before making changes.
Data Retention & Security
Sona102 follows industry-standard security practices to keep your data safe. All data is stored using AES-256 encryption and secured in transit via SSL/TLS. Access to our servers is strictly limited to authorized personnel on a need-to-know basis. Regular security audits and penetration testing are conducted to identify and address vulnerabilities promptly.
Data Retention Period
- Data for active accounts is retained for the full duration the account remains open.
- After account closure, data may be retained for up to 5 years as required by legal and regulatory obligations.
- Transaction records are retained for a defined period in compliance with financial regulatory authority guidelines.
- Once the retention period expires, data is securely deleted or destroyed in a way that cannot be recovered.
In the event of a data breach, we promptly notify the relevant authorities and alert affected users as quickly as possible. We strongly encourage you to use a strong password and never share your login credentials with anyone. Report any suspicious account activity to our support team immediately.
Sharing Data with Third Parties
Sona102 never sells your personal data or shares it with third parties for advertising purposes. However, limited data may be shared with trusted service providers to keep the platform running. These partnerships are strictly for technical service delivery, and all partners are bound by strict confidentiality agreements. Data may be disclosed where required by law or government directive, always through proper legal process.
Technology Service Providers
Necessary data is shared with selected technology partners for hosting, payment gateway, and security services. They are permitted to use the data only for the specified purpose — any other use is a breach of contract. We regularly audit the security standards of these partners.
Financial & Regulatory Authorities
Certain financial information may be disclosed to the relevant authorities as required by law for Anti-Money Laundering (AML) compliance and fraud detection. Such disclosures occur only pursuant to a court order or a formal request from a government agency. We always take the utmost care to protect your information.
Sona102 never sells your data to marketing companies, data brokers, or unrelated third parties. If anyone requests your information claiming to represent sona102, it may be fraudulent — contact our support team immediately.
Your Rights & Contact
As a registered user of sona102, you have important rights over your personal data. You may request a copy of the information we hold about you at any time, ask us to correct any inaccurate details, and apply to have your data deleted under certain conditions. We respect these rights and endeavor to respond as promptly as possible through the appropriate process. Your key rights are summarized below.
Right of Access
You have the right to know what information we hold about you. Upon written request, we will provide a summary of your data within 30 business days. This service is free of charge, though a limited fee may apply for excessive or repeated requests.
Right to Rectification
You have the full right to correct any inaccurate or incomplete information in your profile. Some details can be updated directly through your account settings, while others may require you to contact our support team. Verification documents may be requested when correcting certain types of information.
Right to Erasure
After closing your account, you may request the deletion of your personal data. However, certain data may be required to be retained for a specified period due to legal or regulatory obligations. Upon receiving a deletion request, we will confirm in writing which data has been deleted and which has been retained.
Policy Updates & Contact
This Privacy Policy may be updated from time to time. If any significant changes are made, we will notify you via your registered email or app notifications. Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
For any privacy-related questions or requests, please contact us: support@sona102.app
Play Safe, Enjoy with Peace of Mind
Sona102 takes your privacy seriously. Join now with the confidence that your data is safe, and enjoy the best online gaming experience in Bangladesh.